Telecommunications
A telecom operator runs network sites in remote places, the business systems behind them, and the channels its customers use to reach it. Cleo System works across all three: it modernizes operations and business support systems (OSS/BSS), monitors remote sites and provides contact center platforms for customer care.
Capabilities
OSS/BSS & ERP Modernization
Cloud-native OSS/BSS frameworks, with SAP consulting and the move to S/4HANA planned from start to finish.
Remote Site Environmental Control
Remote monitoring and automation of climate and equipment conditions at tower and base-station sites and at fiber cabinets, across a distributed estate.
Site Power Monitoring
On-site sensors that track backup generator fuel levels, rectifier status, mains power and battery condition.
Site Security Monitoring
Monitoring of door access, motion and electronic locks, linked to cameras, to help deter and detect copper theft, vandalism and unauthorized entry at remote sites.
Enterprise Content Management
Integration and customization work on OpenText for document archiving, statutory and legal workflows, and searchable repositories.
Field and Contractor Management
Field Operations Management and Outsource Management & Contractor Tracking software for coordinating technical staff and outside development teams.
Omnichannel Contact Centers
Cloud or on-premise contact center platforms that bring phone, email, chat and social media conversations into one place for routing.
Agent Assistance
A Unified Agent Desktop with live call transcription and on-screen prompts that guide agents through procedures.
Ready to Define Innovation?
Tell us about your network, systems and customer channels, and we will talk through where Cleo System fits.
Talk to Us