Product
Live
Agent Guidance & Interaction Summarization
AI that works alongside the agent — surfacing the next step, the applicable rule and the current system state during an interaction, and drafting the summary and disposition after it.
Who Delivers It
Cleo System delivers it, and is your single point of contact and accountability.
How an Engagement Starts
01
An inquiry, not a commitment
Telling us what you are trying to solve commits you to nothing.
02
A conversation first
Someone from Cleo System comes back to you directly to understand the requirement and its constraints.
03
Terms in writing
Any commercial terms are set out in a signed agreement between you and Cleo System.
Customer Experience
More in Customer Experience
Other products and services in the same portfolio as Agent Guidance & Interaction Summarization.
Omnichannel Contact Center Solutions
Cloud-native and on-prem infrastructure managing voice, email, chat, and social from a single centralized platform.
Agentic Voice Agents & Digital Assistants
AI voice agents tuned to local language and dialect that handle contact center interactions end to end and support human agents in real time.
Contact Center Application Foundry
Add-on tools for everyday contact center operations — outbound dialing, callbacks, customer surveys, and quality monitoring.
Speech & Text Analytics
Automated analysis of customer interactions using NLP and digitized quality assurance.
Unified Agent Desktop
Interfaces that boost agent efficiency by consolidating CRM, ERP, and back-office systems onto a single screen.
Biometric Security & Verification
Identity verification by voice biometrics, face matching, liveness checks and identity documents — confirming that a customer is the person the account belongs to.
Ready to Define Innovation?
Tell us what you're trying to solve, and we'll take it from there.
Let's Write Your Success Story