Retail & E-commerce
A shopper may browse in an app, buy on the website and call about the order a week later, and each of those steps is recorded in a different system. Cleo System builds the web and mobile applications shoppers use, consolidates their transactions in a data warehouse, and runs cloud-native contact centers that take calls and digital messages alike. It also automates the staffing, contract and hiring workflows a retail workforce runs on.
Capabilities
Custom Web and Mobile Applications
Web and mobile applications built in Java, .NET, Python, React and Angular, each release checked by automated test suites.
Data Warehouse Platforms
A warehouse that consolidates a retailer's customer transactions, built on data lakes, cloud integration and a semantic model of the data.
Omnichannel Contact Centers
Cloud-native contact centers that follow a customer's journey across digital channels and the telephone, each channel answered from one Unified Agent Desktop.
Text Analytics
NLP-driven text analytics applied to the messages, chats and emails customers write across the digital channels.
HR and Staffing Administration
The Centralized Human Resources Portal, which automates staffing, hiring and the lifecycle of each contract, with background screening done digitally.
AI Model Work
In retail and e-commerce, Cleo System's model work includes engagement listening, which notices as it happens when a shopper leaves a checkout or an account sign-up part-way.
Ready to Define Innovation?
Tell us about your apps and online store, your contact center and your workforce, and we will talk through where Cleo System fits.
Talk to Us