CX

Customer Experience

We pride ourselves on being a trusted partner in the customer experience industry

The story begins with the establishment of CX, or Customer Experience. The call centers served by CX are vast environments where an enormous amount of data accumulates. Recognizing the challenges faced by our customers in managing and governing this big data, CleoSystem stepped in to offer additional support solutions. Our experience in this area has allowed us to provide tailored services that meet the unique needs of each customer.

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STRONG PRESENCE IN MARKET

With a track record of successful implementations and satisfied clients

Expertise in call center solutions with extensive experience with Genesys PureConnect for 17 years, Genesys Engage for 10 years, and Genesys Cloud CX for 5 years.

Deep understanding of the platforms

PROFICIENCY OF TECHNOLOGIES

Our proficiency extends to various platforms. We are familiar with Amazon terms like AWS, S3, AMI, EC2, and ECS, which allows us to leverage cloud infrastructure for efficient deployment.

Furthermore, we have mastered the structure of Salesforce and can seamlessly integrate into all CRM systems, including custom CRM applications.

CUSTOMIZED SOLUTIONS

As a partner of Verint and Nuance, we have expertise in sales, installation, integration, and support of their products. This broadens our capabilities and allows us to offer comprehensive solutions to our clients.

Moreover, our API programming capability enables us to customize solutions and integrate with other systems as needed. This flexibility ensures that we can meet the unique requirements of each client.

TRUSTED ADVISOR

In terms of our own products, they are seamlessly integrated into the GC and PureConnect platforms. This integration enhances the functionality and capabilities of these systems, providing a more comprehensive solution for our clients. Overall, CleoSystem has established a strong reputation in the market through its extensive experience, technical expertise, and ability to deliver exceptional results.

Trust us to be your partner in achieving your call center goals and driving customer satisfaction.

CUSTOMERS CHOSE CLEO

as their trusted partner for

Integrated Products

Our extensive knowledge and experience in providing software solutions, consulting, and professional services set us apart from the competition. With our integrated products, such as GC and PureConnect, we ensure seamless communication and automation of processes to enhance operational efficiency and drive revenue growth.

Consultative Sales

Our dedicated team of experts, including our IVR and BOT development team, ensures that we stay at the forefront of technological advancements. As a BYOC Carrier Cloud partner, we offer flexible solutions tailored to your specific needs. Our consultative sales approach, supported by a strong pre-sales team, allows us to understand your unique requirements and provide personalized solutions.

Continuous Learning

We are proud to offer SaaS experience, providing our product as a service and serving as your admin team throughout the project. With over 20 years of experience in the field, we continuously learn and adapt to provide the best service possible. Trust Cleo to help you put your customers at the center of your business and elevate your overall customer experience level.

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OPTIMIZED BUSINESS

Enhance Operational Efficiency

By reducing Average Handling Time (AHT), After-Call Work (ACW), and Hold times, we eliminate wastage and enhance operational efficiency. Additionally, we help our clients beat online sales abandonment by avoiding missed sales opportunities in the shopping basket.

SOFTWARE EXPERTISE

Conduct Customer Experience Measurement

Software development, including reporting and performance management tools, CRM integrations, digital chat portal applications, speech and automation applications, and system integrations like business intelligence solutions and Speech/Text Analytics

INTERNATIONAL OPERATIONS

Rapid Deployment

One of the key advantages of choosing Cleo is our ability to rapidly deploy international operations, including phone lines. We understand the need for a quick setup to ensure uninterrupted customer support.